Refund policy

We strive to offer you a seamless shopping experience at Shudhavan. If you are not fully satisfied with your purchase, we are here to assist you. Please read our Refund & Return Policy below for a complete understanding of our process.

Return Eligibility
 We want you to be happy with your purchase, but if for any reason you are not satisfied, we accept returns within 7 days from the date of delivery under the following conditions:

  • The product must be unused, unopened, and in its original condition and packaging.
  • The return request must be initiated within 7 days of receiving your order.
  • Proof of purchase (order number or receipt) must be provided.
  • If the product has been damaged during transit or if there are defects in the product, please notify us immediately to initiate a return or exchange.

How to Initiate a Return
 To initiate a return, follow these steps:

  • Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a return authorization.
  • Provide your order number and a brief explanation of the reason for the return.
  • Once your return is approved, we will provide you with instructions for returning the product to us.

Refunds
 Once we receive the returned product, we will inspect it to ensure it meets the return criteria. Refunds will be processed within 7-10 business days and issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the product was damaged or defective.

Non-Returnable Items

  • Opened or used products (unless defective)
  • Custom or personalized items
  • Gift cards

Shipping Costs for Returns
 The cost of returning items is the responsibility of the customer unless the product is damaged, defective, or an error was made on our part. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned products without tracking information.

Exchanges
We do not offer direct exchanges at this time. If you need a different product, you can return the original item and place a new order.